4. Written by Jesse, on 29-04-2008 22:25
Mr./Ms. Firstequitysucks [original name],
My name is Jesse, I'm a FECC customer service representative, and I sincerely apologize for any inconvenient experience you may have experienced with our customer service.
I would, however, like to elaborate on a few of your points:
- We do not pre-screen or pre-approve anyone based on other credit reporting or solicitations; however, we do check your credit during your initial application with us, before ever opening your account.
That said, we also send a correspondence letter explaining your credit line, our 50% rule [you must make a payment before your full credit line is available to you] and your annual percentage rate. It is up to you, from that point forward, to call us and close your account -- or receive further explanation.
The account agreement is our periodic change in terms of agreement -- which is stated in our terms of agreement you received with your FECC credit card, which permits us to make changes without prior notification to you. The agreement, however, can be opted out of, by sending in a written request -- which would close your account, and keep your apr the same.
Your agreement wasn't the only one being changed, it was a FECC-wide change, sir/madam. It had nothing to do with your prior history with our company.
The customer service representative, albeit sarcastic, was right to a point -- we CAN make changes as we see fit; however, I would like to apologize for the representative's behavior. They should have explained they could have retained your ORIGINAL apr, per your request. Their comment of "We can do whatever we want." is not warranted -- and should not reflect the rest of our CS department.
Again, I do apologize for the inconvience... If you have any questions or comments:
Jesse
ext 7718
FECC Customer Service
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
|
![]("http://www.pissedconsumer.com/templates/pc2/images/spacer.gif){kind=spacer}
Comments
Comments (4)
